Colleen D. on 03/30/2015
I couldn't be more pleased with this company. They were very responsive and came out the next business day to look at my washing machine (they offered to come out same-day but I preferred to schedule in advance). They gave me an hour window for when they would arrive, then called when they were about 30 min out. They arrived right on time (beginning of the window).
They charge a flat diagnostic fee for the visit, and once they know what's wrong and have a quote, if you choose to repair it with them they apply the entire fee to the cost of the repair. So you know right away what you're getting into, and they explain all the options to you before doing anything.
Clarence and Jeremy were our technicians (Clarence is the owner I believe) and they were extremely courteous and careful. They showed me personally what had broken in the machine, and told me honestly that for the cost of repairing it, I might as well buy a new one. They did this even though they don't sell new machines, and could have made hundreds on the repair! They truly do look out for the customer's best interest. They also recommended some new models to consider based on my individual needs and preferences, and were very knowledgeable about the different brands and how they compare.
Finally, I have to say that as a woman I sometimes feel condescended to by mechanics/repairmen etc., but not these guys! They were professional and gracious.
If you live anywhere in DFW and need a washer/dryer/refrigerator etc serviced, this is the place to call!
Appliance Repair of North Texas
Thoroughness, Customer Service, Quality
“Seem to look out for the best interest of the customer. Regular guys; our kind of people” Mr. Beneke, Dallas, Texas
"Spoke with Lisa and let me tell you one thing, this young lady went over and advice to help me. Although I lived out of their service area. If their company does work like this young lady's attitude on the phone then they are batting a home run!!! Thank you Lisa. You are awesome!!!!"
"Absolutely the best. Efficient and friendly. As expected, a part had to be obtained. It was all taken care of the same day. We are very pleased".
"Wonderful service. Spoke with Lisa at 1pm and Chris arrived at 3pm. Very professional and I would highly recommend their company."
Thoroughness, Customer Service, Quality
“Ya'll are amazing! Great customer service, knowledgeable, and courteous. Clarence & Jeremy quickly solved the issues affecting my washer and dryer, walked me through what needed to be repaired, answered all my questions, and completed the necessary repairs in a timely manner. I've already forwarded your # to 5 friends that were looking for a appliance repair company - keep up the great work!” M. Greer, Plano, Texas
We’re committed to serving you with quality and value. Our first-time customers continually become repeat customers time and time again, choosing us for all their Appliance Repair needs. Call us today, and see what our commitment to quality is all about! We may not be related, but you’ll feel like we’re family.
We’re committed to providing you with the highest level of service, so you’ll always choose us for your Appliance Repair needs.We know that when an appliance stops working it upsets your life and is not fun or convenient. So, we want make the process as easy and enjoyable as possible for you. We genuinely care about you and your appliances.
Message from the Owner,
Thanks for your interest our company. We look forward to being of service to you!
Please take a moment to visit each page. Read our "Customer Reviews". There are many Appliance Repair companies to choose from. It's not easy trying to decide which company to call. Which company is reputable, qualified, insured, will guarantee their work, will answer the phone anytime, day or night. We've been screened by "Angie" & "Home Advisor". You have my word, we will do everything to make your Appliance Repair as pleasant as possible. We look forward to earning your business, and your trust..